A Letter to our Customers Regarding Reported Credit Card Theft in Boston
December 11, 2013
Today, the Boston Globe reported that attendees from two fall conventions held in Boston - The American Public Health Association (APHA) and the American Society of Human Genetics (ASHG) - were victims of credit card fraud. Although it is unclear how the credit card data thefts occurred, these attendees reported that they used their credit cards in area restaurants and businesses while they attended their event at the Boston Convention & Exhibition Center. The alleged thefts did not take place in any of our convention centers.
At the Massachusetts Convention Center Authority, we were distressed to hear just how many attendees were impacted by these thefts, and wish to express how deeply sorry we are that guests of Boston fell victim to this crime while they were in town for a convention at one of our facilities. We have also learned that seven of our own employees are also victims, and there is a high possibility that others in Boston - residents and visitors alike - may have been impacted as well.
I would like to commend and thank our clients from APHA and ASHG for taking action on their attendees' behalf and for assisting us as we work with local law enforcement officials to get to the bottom of this issue. While we can't compromise the investigation, law enforcement is developing a better understanding of how and where these thefts occurred.
Though the credit card thefts occurred outside of our buildings and outside of our control, I would like to personally assure our future clients and attendees that the MCCA, our hospitality community and the Boston Police Department have always been deeply invested in the overall safety of conventioneers that do business in our city and will continue to be vigilant in this area. When you do business with us at the MCCA, know that your personal information is guarded by the most state-of-the-art security systems available, and that our staff follows strict internal controls when it comes to performing financial transactions.
If you have any questions or concerns about this ongoing issue or your future visit to our convention centers, please feel free to contact our General Manager, Maureen Shea Baker at 617-954-2073.
James E. Rooney
Executive Director, MCCA