Greater Boston Convention & Visitors Bureau Website
2. The Types Of Information You May Provide
3. The Connection Between Information Requested From You And Site Services
Please keep in mind that you are able to obtain services on our Site from us, as well as from Travel Service Providers.
3.1. Our Services
We only ask for and compile Personal Information that is needed to provide you with the Services that you seek from us. Certain Services may require a greater amount of information, and a broader scope of use for this information. Other Services, however, generally require less information. If you are uncomfortable with providing the requested level of information, or with our use of this information for the purposes identified, you may simply decline to use those Services. You can still enjoy a wide range of features on our Website even if you choose not to provide us with Personal Information. Please read on to learn more about the relationship between our Services and your Personal Information.
3.2. Services from Travel Service Providers
You decide whether you wish to provide us with Personal Information. We have structured our Website so that you may visit us and obtain information related to Boston without revealing your identity, or providing any Personal Information. Please note, however, that certain Services offered by GBCVB may require that you provide us with Personal Information. Remember that in order to use many of the Travel Services offered by our Travel Service Providers, you need to provide them with Personal Information.
We collect Personal Information through the following means, and use this information for the following purposes, depending on the service you have selected:
We collect Personal Information in connection with orders that you may place on our Site using a credit card or through other means. For credit or debit card purchases, you will be asked to provide contact information (such as name, email address, and shipping address) and financial information (such as credit card number and expiration date). We use a reputable company to verify your credit or debit card information before billing your account. This information is used for billing purposes and to fill orders. If we have trouble processing an order, the information may be used to contact you. We will also share your shipping information with the delivery service you request (UPS, U.S. Postal Service, or other delivery companies you select).
If you send us an email or letter with questions or comments, or if you provide your contact information when placing certain orders through our Site, GBCVB may use your email address and other Personal Information included in your correspondence to respond to you. In addition, we use your e-mail address to send newsletters, notifications, announcements concerning GBCVB, developments in travel and convention activities, and other information relating to our Site and our Services. In addition, we may use your email address to invite you to presentations, or other functions we believe may be of interest to you. You will have the ability to opt out of receiving these materials, as provided in Section 6.
GBCVB may conduct online and other surveys that customers may complete on a voluntary basis. Information collected through the surveys will only be used for the purpose of marketing or planning unless you expressly agree otherwise.
Periodically, we may choose to send news, bulletins, or other information to site visitors, and will use Personal Information to send such communications. If we choose to undertake these communications, you will have the ability to opt out of receiving these communications as provided in Section 6.
We do not share with unrelated third parties any Personal Information that you provide to us. We will share your Personal Information with vendors that are involved in providing the Services we offer or that are involved in the operation and maintenance of our Site (collectively, the "Site Vendors"). Personal Information that we collect will be disclosed only to GBCVB employees on a "need to know" basis for purposes of fulfilling their responsibilities to GBCVB.
To allow you appropriate control over your Personal Information, you can request access to review, change, update or delete Personal Information that you have previously submitted to us. We will take reasonable steps to verify your identify before granting access to your Personal Information.
You also have the option to delete your name and other Personal Information from our databases. Please understand, however, that it may be impossible to remove this information completely, due to system backups and records of deletions. In addition, if you request deletion of your Information, you will be unable to utilize any Services associated with that Information. GBCVB will fulfill deletion requests within a reasonable time.
Please note that you must contact the applicable Travel Service Provider if you wish to review, change, update or delete any Personal Information that you have provided to it. GBCVB does not have control over Personal Information that you have provided to the Travel Service Providers.
General information that describes our users' activities, but that does not identify any particular user, is Aggregate Information. For example, the fact that our users spend the majority of their time browsing information about local restaurants would constitute Aggregate Information, if that the information does not identify a particular user. This information provides GBCVB with potentially useful data concerning our users' preferences and the efficacy and interest of our Site and related Services. GBCVB uses Aggregate Information to analyze the effectiveness of our Site and to improve our Services. From time to time, we may undertake or commission statistical and other summary analyses of the general behavior and characteristics of users participating in our Services and the characteristics of visitors to our Site, and may share Aggregate Information with third parties. Rest assured, though, that Aggregate Information provided to third parties will not allow anyone to identify you, or determine anything personal about you. We collect Aggregate Information through the following means:
We may automatically receive and record information in our server logs from your browser, including your IP address (the Internet address of your PC), your computer's name, the type and version of your web browser, referrer addresses, where the computer is routing from, and other generally-accepted log information. We may also record page views (hit counts) and other general statistical and tracking information, which will be aggregated with that of other users in order to understand how our Website is being used, and for security and monitoring purposes.
A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a website's computers and stored on your computer's hard drive. Cookies can be used to provide you with a tailored user experience and to make it easier for you to use a website upon a future visit. We may include cookies on our Website and use them to recognize you when you return to our Website. You may set your browser so that it does not accept cookies. Cookies must be enabled on your web browser, however, if you wish to access certain personalized features of our Services.
We may send email messages which use a "click-through URL" linked to content on our Website. When you click one of these URLs, you pass through our web server before arriving at the destination web page. If we use this feature, we would track this click-through data to help determine our users' interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply do not click text or graphic links in the email, or notify us in accordance with Section 6.
We have put in place security systems designed to prevent unauthorized access to or disclosure of Personal Information you may provide to us, and we take reasonable steps to secure and safeguard this Information. Moreover, GBCVB employees are required to acknowledge that they understand and will abide by our policies with respect to the confidentiality of Personal Information.
Our security systems are therefore designed to deter and prevent hackers and others from accessing Personal Information you provide to us. We also use software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Please understand, though, that this Section 9 (How We Safeguard Information We Collect) should not be viewed as giving business, legal, or other advice, or warranting as fail-proof, the security of information submitted to our Site. Due to the nature of Internet communications and evolving technologies, we cannot provide, and expressly disclaim, assurance that the information you provide us will remain free from loss, misuse, or alteration by third parties who, despite our efforts, obtain unauthorized access.
Persons who receive information in proper accordance with the procedures set out in this Section 10 (Exceptions) ("Proper Recipients") may be able to combine (i) information they properly obtain from us under this Section 10 (Exceptions) with (ii) other information they independently possess concerning you. As long as we comply with the procedures set out in this Section 10 (Exceptions) concerning the release of information, we will not be responsible for Proper Recipients' later use of this information.
13.2. "Services" or "Our Services" means the visitor and informational services that GBCVB offers on the Site. For purposes of clarification, and not limitation, the terms "Services" and "Our Services" explicitly excludes the Travel Services provided to you by Travel Service Providers.
13.5. Travel Services" means the online shopping, travel-related (including booking services), and other similar services offered through our Website by Travel Service Providers.
13.6. Travel Service Providers" means those third parties that provide you with Travel Services through our Site.
13.7. "We," "us," and "our" refer to the Greater Boston Convention & Visitors Bureau.
13.8. "You" and "your" refer to: (i) visitors to our Site, (ii) anyone using the Our Services or Travel Services offered through our Site; and (iii) registered Site members.
Our Website is not directed at children, and we will not accept or request Personal Information from individuals we know to be under 13. In accordance with the Children's Online Privacy Protection Act ("COPPA"), if we learn that a child under 13 has provided Personal Information, we will either (i) delete this information from our databases in accordance with our deletion procedures set out in Section 6 (How To Obtain Access To Information You Have Provided To Us, And How To Remove Your Information From Our Database), or (ii) obtain verifiable parental consent in accordance with COPPA.
You agree to refrain from activity that imposes an unreasonable burden on the Site, and we reserve the right, in our discretion, to limit the order quantity on any item and/or to refuse service to any customer who violates these provisions.
Policy Updated: November 15, 2008
Specific Disclosures for the European Economic Area
(This section is effective on May 25, 2018)
This section applies to data processing activities of data subjects residing in the European Economic Area as well as, regardless of residence, to the processing of any Personal Data in the European Economic Area.
“Personal Data,” for purposes of this section, means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
“Services” means any of our products, services, or deliverables, including the visitor and other informational services offered by GBCVB on our Site. For purposes of clarification, and not limitation, the term “Services” explicitly excludes the Destination Services that are provided by Destination Service Providers.
“Site” means any website operated and controlled by us.
1. How we collect and use personal data
We describe how we collect and use Personal Data in Sections 2–4 of the Privacy Notice. Sections 2–4 are expressly incorporated by reference herein.
2. How We Disclose Personal Data
Our disclosure is limited to circumstances where we are permitted to do so under applicable European and national data protection laws and regulations. We share data with companies that provide services on our behalf, whose practices are in line with the European Union General Data Protection Regulation (GDPR), as applicable. These third parties include providers of web services, payment processing services, email distribution services, and marketing services to potential and existing customers.
3. Legal Basis for Processing
We collect and process your Personal Data for a variety of different purposes which are set out in further detail in this section.
In some cases, we will ask for your consent so that we may process your Personal Data. However, in certain circumstances, applicable data protection laws allow us to process your Personal Data without needing to obtain your consent.
3.1 Processing personal data where consent not required
In certain cases, separate consent is not required, including:
- For the performance of a contract.
To perform our contractual obligations to you, including our fulfilling orders or purchases you have made, contacting you in relation to any issues with your order or use of our Services, in relation to the provision of our Services, or where we need to provide your Personal Data to our service providers or member organizations related to the provision of the Services.
- Legitimate Interests.
To operate our business and provide our Services (other than in performing our contractual obligations to you) for our “legitimate interests” and for the purposes of applicable law, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of Personal Data.
In most cases, we process your Personal Data on the basis of our legitimate interests.For example, when you provide your Personal Data to GBCVB to help you plan or coordinate an event, including when you submit a Request For Proposal on our Site, we may share your Personal Data with our membership organizations or other relevant third parties in order to provide you with venues to host your event and other event-related services.We process your Personal Data on the basis of our legitimate interests in such cases in order to provide you the Services.
Other examples of where we process Personal Data on the basis of our legitimate interests may include, but are not limited to:
- To communicate with you regarding the Services, including to provide you important notices regarding changes to our Terms and to address and respond to your requests, inquiries, and complaints.
- For our direct marketing purposes.
- For third parties’ marketing purposes in connection with our Services.
- To send you surveys in connection with our Services.
- To assist in the investigation of suspected illegal or wrongful activity, and to protect and defend our rights and property, or the rights or safety of third parties.
- To develop, provide, and improve our Services.
- To comply with legal obligations.
To comply with laws, regulators, court orders, or other legal obligations, or pursuant to legal process.
- To protect data subjects’ vital interests.
To protect the vital interests of you or of another person.
3.2 Consent for Processing
In cases where we are not already authorized to process the Personal Data under applicable law, we may ask for your consent to process your Personal Data, including:
Where we are not relying on our legitimate interests or another legal basis for processing Personal Data, we may ask for your consent for GBCVB or our partners or vendors to contact you by telephone, SMS, post and/or email about other offers, products, promotions, developments or Services which we think may be of interest to you and for other marketing purposes.
A “cookie” is a small text file that a web server stores in browser software. A browser sends cookies to a server when the browser makes a connection to the server (for example, when requesting a web page from the same domain that created the cookie). The purpose of cookies is to remember the browser over time and distinguish one browser instance (or user) from all others. Some cookies and other technologies may serve to track Personal Data previously entered by a web user on our Site. Most browsers allow you to control cookies, including whether or not to accept them, and how to remove them. Cookies can remember login information, preferences, and similar information.
Cookies, as well as other tracking technologies such as HTML5 local storage, and Local Shared Objects (such as “Flash” cookies), and similar mechanisms, may record information such as a unique identifier, information you enter in a form, IP address, and other categories of data.
We also use web beacons or “pixels,” and in certain circumstances may collect IP address, screen resolution and browser software and operating system types; clickstream patterns; dates and times that our site is accessed, and other categories of data.
If you want to block the use and saving of cookies from the Site on to their computers hard drive, you should take the necessary steps within your web browser’s settings to block all cookies from the Site and its external serving vendors. Please note that if you choose to erase or block your cookies, certain parts of our Site may not function correctly. For information on how to disable cookies, refer to your browser’s documentation.
4. Interest-based Advertising
The opt-outs for interest-based advertising require that strictly necessary cookies are not blocked by the settings in your web browser. We support the Self-Regulatory Principles for Online Behavioral Advertising of the Digital Advertising Alliance in the U.S., the Canadian Digital Advertising Alliance in Canada, and the European Digital Advertising Alliance in the EU. If you live in the United States, Canada, or the European Union, you can visit Ad Choices (US), Your Ad Choices (Canada), or Your Online Choices (EU) to find a convenient place to opt-out of interest-based advertising with participating entities for each region. These websites also provide detailed information about how interest-based advertising works. Opting out does not mean that you will no longer receive advertising from us, or when you use the Internet. It just means that the data collected from our website will not be used for interest-based advertising and that the advertising you see displayed on websites will not be customized to your interests.
5. Withdrawing your consent
Where consent is the basis of processing, you may at any time withdraw the consent you provide for the processing of your Personal Data by contacting us at firstname.lastname@example.org, provided that we are not required by applicable law or professional standards to retain such information.
If you want to stop receiving future marketing messages and materials, you can do so by clicking the “unsubscribe” link included in our email marketing messages or by contacting us at email@example.com.
6. Data Subject Rights
You have the right in certain circumstances to request confirmation from us as to whether or not we are processing your Personal Data. Where we are processing your Personal Data, you also have the right to request access to, modification of, or deletion of such Personal Data.
You also have the right in certain circumstances to receive the Personal Data concerning you that you provided to us, to restrict processing of your Personal Data, or to transmit such data to another controller.
To exercise your rights with respect to your Personal Data, please contact us at firstname.lastname@example.org. As permitted by law, certain data elements may not be subject to access, modification, portability, restriction, and/or deletion. Furthermore, where permissible, we may charge for this service. We will respond to reasonable requests as soon as practicable and as required by law.
7. De-identified or Anonymized Data
8. Third-party sites
9. Data Retention
We will retain your Personal Data for as long as long as you maintain an account or subscription agreement or as otherwise necessary to provide you the Services. We will also retain your Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
10. Right to Lodge a Complaint With A Supervisory Authority
You may have a right to lodge a complaint with a supervisory authority.