Greater Boston Convention & Visitors Bureau Website
2. The Types Of Information You May Provide
3. The Connection Between Information Requested From You And Site Services
Please keep in mind that you are able to obtain services on our Site from us, as well as from Travel Service Providers.
3.1. Our Services
We only ask for and compile Personal Information that is needed to provide you with the Services that you seek from us. Certain Services may require a greater amount of information, and a broader scope of use for this information. Other Services, however, generally require less information. If you are uncomfortable with providing the requested level of information, or with our use of this information for the purposes identified, you may simply decline to use those Services. You can still enjoy a wide range of features on our Website even if you choose not to provide us with Personal Information. Please read on to learn more about the relationship between our Services and your Personal Information.
3.2. Services from Travel Service Providers
You decide whether you wish to provide us with Personal Information. We have structured our Website so that you may visit us and obtain information related to Boston without revealing your identity, or providing any Personal Information. Please note, however, that certain Services offered by GBCVB may require that you provide us with Personal Information. Remember that in order to use many of the Travel Services offered by our Travel Service Providers, you need to provide them with Personal Information.
We collect Personal Information through the following means, and use this information for the following purposes, depending on the service you have selected:
We collect Personal Information in connection with orders that you may place on our Site using a credit card or through other means. For credit or debit card purchases, you will be asked to provide contact information (such as name, email address, and shipping address) and financial information (such as credit card number and expiration date). We use a reputable company to verify your credit or debit card information before billing your account. This information is used for billing purposes and to fill orders. If we have trouble processing an order, the information may be used to contact you. We will also share your shipping information with the delivery service you request (UPS, U.S. Postal Service, or other delivery companies you select).
If you send us an email or letter with questions or comments, or if you provide your contact information when placing certain orders through our Site, GBCVB may use your email address and other Personal Information included in your correspondence to respond to you. In addition, we use your e-mail address to send newsletters, notifications, announcements concerning GBCVB, developments in travel and convention activities, and other information relating to our Site and our Services. In addition, we may use your email address to invite you to presentations, or other functions we believe may be of interest to you. You will have the ability to opt out of receiving these materials, as provided in Section 6.
GBCVB may conduct online and other surveys that customers may complete on a voluntary basis. Information collected through the surveys will only be used for the purpose of marketing or planning unless you expressly agree otherwise.
Periodically, we may choose to send news, bulletins, or other information to site visitors, and will use Personal Information to send such communications. If we choose to undertake these communications, you will have the ability to opt out of receiving these communications as provided in Section 6.
We do not share with unrelated third parties any Personal Information that you provide to us. We will share your Personal Information with vendors that are involved in providing the Services we offer or that are involved in the operation and maintenance of our Site (collectively, the "Site Vendors"). Personal Information that we collect will be disclosed only to GBCVB employees on a "need to know" basis for purposes of fulfilling their responsibilities to GBCVB.
To allow you appropriate control over your Personal Information, you can request access to review, change, update or delete Personal Information that you have previously submitted to us. We will take reasonable steps to verify your identify before granting access to your Personal Information.
You also have the option to delete your name and other Personal Information from our databases. Please understand, however, that it may be impossible to remove this information completely, due to system backups and records of deletions. In addition, if you request deletion of your Information, you will be unable to utilize any Services associated with that Information. GBCVB will fulfill deletion requests within a reasonable time.
Please note that you must contact the applicable Travel Service Provider if you wish to review, change, update or delete any Personal Information that you have provided to it. GBCVB does not have control over Personal Information that you have provided to the Travel Service Providers.
General information that describes our users' activities, but that does not identify any particular user, is Aggregate Information. For example, the fact that our users spend the majority of their time browsing information about local restaurants would constitute Aggregate Information, if that the information does not identify a particular user. This information provides GBCVB with potentially useful data concerning our users' preferences and the efficacy and interest of our Site and related Services. GBCVB uses Aggregate Information to analyze the effectiveness of our Site and to improve our Services. From time to time, we may undertake or commission statistical and other summary analyses of the general behavior and characteristics of users participating in our Services and the characteristics of visitors to our Site, and may share Aggregate Information with third parties. Rest assured, though, that Aggregate Information provided to third parties will not allow anyone to identify you, or determine anything personal about you. We collect Aggregate Information through the following means:
We may automatically receive and record information in our server logs from your browser, including your IP address (the Internet address of your PC), your computer's name, the type and version of your web browser, referrer addresses, where the computer is routing from, and other generally-accepted log information. We may also record page views (hit counts) and other general statistical and tracking information, which will be aggregated with that of other users in order to understand how our Website is being used, and for security and monitoring purposes.
A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a website's computers and stored on your computer's hard drive. Cookies can be used to provide you with a tailored user experience and to make it easier for you to use a website upon a future visit. We may include cookies on our Website and use them to recognize you when you return to our Website. You may set your browser so that it does not accept cookies. Cookies must be enabled on your web browser, however, if you wish to access certain personalized features of our Services.
We may send email messages which use a "click-through URL" linked to content on our Website. When you click one of these URLs, you pass through our web server before arriving at the destination web page. If we use this feature, we would track this click-through data to help determine our users' interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply do not click text or graphic links in the email, or notify us in accordance with Section 6.
We have put in place security systems designed to prevent unauthorized access to or disclosure of Personal Information you may provide to us, and we take reasonable steps to secure and safeguard this Information. Moreover, GBCVB employees are required to acknowledge that they understand and will abide by our policies with respect to the confidentiality of Personal Information.
Our security systems are therefore designed to deter and prevent hackers and others from accessing Personal Information you provide to us. We also use software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Please understand, though, that this Section 9 (How We Safeguard Information We Collect) should not be viewed as giving business, legal, or other advice, or warranting as fail-proof, the security of information submitted to our Site. Due to the nature of Internet communications and evolving technologies, we cannot provide, and expressly disclaim, assurance that the information you provide us will remain free from loss, misuse, or alteration by third parties who, despite our efforts, obtain unauthorized access.
Persons who receive information in proper accordance with the procedures set out in this Section 10 (Exceptions) ("Proper Recipients") may be able to combine (i) information they properly obtain from us under this Section 10 (Exceptions) with (ii) other information they independently possess concerning you. As long as we comply with the procedures set out in this Section 10 (Exceptions) concerning the release of information, we will not be responsible for Proper Recipients' later use of this information.
13.2. "Services" or "Our Services" means the visitor and informational services that GBCVB offers on the Site. For purposes of clarification, and not limitation, the terms "Services" and "Our Services" explicitly excludes the Travel Services provided to you by Travel Service Providers.
13.5. Travel Services" means the online shopping, travel-related (including booking services), and other similar services offered through our Website by Travel Service Providers.
13.6. Travel Service Providers" means those third parties that provide you with Travel Services through our Site.
13.7. "We," "us," and "our" refer to the Greater Boston Convention & Visitors Bureau.
13.8. "You" and "your" refer to: (i) visitors to our Site, (ii) anyone using the Our Services or Travel Services offered through our Site; and (iii) registered Site members.
Our Website is not directed at children, and we will not accept or request Personal Information from individuals we know to be under 13. In accordance with the Children's Online Privacy Protection Act ("COPPA"), if we learn that a child under 13 has provided Personal Information, we will either (i) delete this information from our databases in accordance with our deletion procedures set out in Section 6 (How To Obtain Access To Information You Have Provided To Us, And How To Remove Your Information From Our Database), or (ii) obtain verifiable parental consent in accordance with COPPA.
You agree to refrain from activity that imposes an unreasonable burden on the Site, and we reserve the right, in our discretion, to limit the order quantity on any item and/or to refuse service to any customer who violates these provisions.
Policy Updated: May 2018